TERMS OF USE & PRIVACY POLICY Melapop Aesthetics & Wellness Effective Date: May 2026

Melapop Aesthetics & Wellness provides aesthetic treatments, wellness services, product sales, and membership programs. All services are provided subject to a separate Appointment & Service Agreement presented at the time of booking. We reserve the right to refuse service to anyone at our sole discretion.

Results from aesthetic and wellness services vary by individual. Nothing on our website or in our communications constitutes medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider regarding your specific health needs.

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5. PURCHASES, PAYMENTS & REFUNDS

All product sales are final. Membership fees are non-refundable. Payments are processed securely through our third-party payment processors, Square and Stripe. By completing a purchase, you authorize us to charge the payment method provided.

Refund and cancellation terms are governed by our Refund, Return & Shipping Policy and Membership Policy, which are incorporated into these Terms by reference.

 

6. INTELLECTUAL PROPERTY

All content on our website and marketing materials, including but not limited to text, graphics, logos, images, and service descriptions, is the property of Melapop Aesthetics & Wellness and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or use our content without express written permission.

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7. USER CONDUCT

By using our website and services, you agree not to:

• Use our website for any unlawful purpose

• Attempt to gain unauthorized access to any part of our systems

• Submit false, misleading, or fraudulent information

• Harass, threaten, or harm our staff or other clients

• Reproduce or redistribute our proprietary content without permission

We reserve the right to terminate access to our services for any violation of these terms.

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8. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Melapop Aesthetics & Wellness shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services, website, or products. Our total liability to you for any claim shall not exceed the amount you paid for the specific service or product giving rise to the claim.

Under Georgia law (O.C.G.A. Title 13) and Texas law (Texas Business & Commerce Code Title 1), these limitations are enforceable to the extent permitted by statute and shall not apply where prohibited by law.

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9. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Melapop Aesthetics & Wellness, its owners, employees, and agents from and against any claims, damages, losses, or expenses, including reasonable legal fees, arising out of your use of our services or your violation of these Terms.

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10. GOVERNING LAW & DISPUTE RESOLUTION

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These Terms are governed by the laws of the state in which your services are rendered:

• Services rendered at our Georgia location are governed by the laws of the State of Georgia, with disputes subject to jurisdiction in Henry County, Georgia.

• Services rendered at our Texas location are governed by the laws of the State of Texas, with disputes subject to jurisdiction in Harris County, Texas.

• Online purchases and website use are governed by the laws of the State of Georgia as our primary state of operation.

Any disputes arising under these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration in the applicable jurisdiction in accordance with the rules of the American Arbitration Association. You waive any right to a jury trial or to participate in a class action lawsuit.

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Under the Texas Deceptive Trade Practices Act (DTPA), Texas consumers retain certain rights that cannot be waived by contract. Nothing in these Terms is intended to waive any rights you may have under applicable Texas consumer protection law.

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11. GEORGIA-SPECIFIC CONSUMER RIGHTS

Under the Georgia Fair Business Practices Act (O.C.G.A. 10-1-390 et seq.), Georgia residents are protected against unfair or deceptive acts and practices in consumer transactions. Nothing in these Terms is intended to limit or waive any rights afforded to you under Georgia consumer protection law.

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12. TEXAS-SPECIFIC CONSUMER RIGHTS

Under the Texas Deceptive Trade Practices Consumer Protection Act (Tex. Bus. & Com. Code 17.41 et seq.), Texas residents have additional protections against false, misleading, or deceptive acts in trade or commerce. These rights are preserved and nothing in these Terms is intended to supersede or waive your rights under Texas law.

Texas residents who believe their consumer rights have been violated may contact the Texas Attorney General's Consumer Protection Division at texasattorneygeneral.gov.

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13. CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms at any time. Changes will be posted on our website with an updated effective date. Continued use of our services following any changes constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.

PRIVACY POLICY

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14. INFORMATION WE COLLECT

We collect the following categories of personal information:

• Identifiers: Name, email address, phone number, and billing address

• Payment Information: Credit and debit card details processed securely through Square and Stripe. We do not store full payment card numbers on our systems.

• Health & Medical Information: Health intake forms, treatment history, contraindications, and other information necessary to provide safe and appropriate services

• Photos & Images: Before and after photos collected with your consent for documentation and treatment purposes

• Location Data: General location information collected through our website or provided at the time of booking

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15. HOW WE COLLECT YOUR INFORMATION

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We collect information directly from you when you:

• Book an appointment or complete an intake form

• Make a purchase in person or online

• Enroll in a membership

• Subscribe to our email or SMS communications

• Contact us by phone or email

We also collect information automatically through our website via cookies and analytics tools.

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16. HOW WE USE YOUR INFORMATION

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We use your personal information to:

• Provide, manage, and improve our services

• Process payments and manage your account

• Send appointment reminders, confirmations, and follow-up communications

• Send marketing emails and SMS messages you have opted into

• Maintain accurate health and treatment records

• Comply with legal and regulatory obligations

• Protect the safety of our clients and staff

We do not sell your personal information to third parties.

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17. THIRD-PARTY SERVICE PROVIDERS

We share your information only with trusted third-party service providers who assist us in operating our business. These providers are contractually obligated to protect your information and use it only for the purposes for which it was shared. Our current third-party providers include:

• Square — payment processing (squareup.com)

• Stripe — payment processing (stripe.com)

• Mailchimp — email marketing (mailchimp.com)

• Klaviyo — email and SMS marketing (klaviyo.com)

• Boulevard — appointment booking and client management (joinblvd.com)

• GlossGenius — booking and business management (glossgenius.com)

Each provider maintains its own privacy policy governing their use of your data. We encourage you to review their policies directly.

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18. HEALTH INFORMATION

Health and medical information collected through intake forms and during treatment is used solely for the purpose of providing safe, appropriate, and effective services. This information is maintained in accordance with applicable state and federal privacy standards. Under Georgia law (O.C.G.A. 31-33-1 et seq.) and Texas law (Tex. Health & Safety Code 181.001 et seq., the Texas Medical Records Privacy Act), clients have the right to access and request corrections to their health records. We do not sell, lease, or share your health information with any third party except as required by law or as necessary to provide your care.

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19. PHOTOGRAPHY & IMAGE USE

Before and after photos are collected with your explicit written consent. Photos will not be used for marketing, social media, or any public-facing purpose without a separate signed release. You may withdraw consent for image use at any time by contacting us at hello@melapopaesthetics.com.

20. MARKETING COMMUNICATIONS

By providing your email address or phone number, you may receive marketing communications from us. You may opt out of email marketing at any time by clicking the unsubscribe link in any email. To opt out of SMS communications, reply STOP to any text message. Opting out of marketing communications does not affect transactional messages related to your appointments or purchases.

All SMS marketing is conducted in compliance with the Telephone Consumer Protection Act (TCPA) and applicable carrier requirements. Message and data rates may apply.

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21. YOUR PRIVACY RIGHTS

Depending on your state of residence, you may have the following rights regarding your personal information:

Georgia Residents Georgia residents are protected under the Georgia Computer Systems Protection Act (O.C.G.A. 16-9-90 et seq.) and applicable federal privacy law. You have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your information, subject to legal retention requirements

• Be notified in the event of a data breach affecting your personal information, in accordance with O.C.G.A. 10-1-910 et seq.

Texas Residents Under the Texas Data Privacy and Security Act (TDPSA), effective July 1, 2024, Texas residents have the right to:

• Confirm whether we are processing your personal data

• Access your personal data

• Correct inaccuracies in your personal data

• Delete personal data you have provided or that we have collected about you

• Obtain a portable copy of your personal data

• Opt out of the processing of your personal data for targeted advertising or profiling

• Appeal our response to a privacy request

To submit a privacy request, contact us at hello@melapopaesthetics.com or (469) 359-1824. We will respond within 45 days as required by the TDPSA, with the option to extend by an additional 45 days when reasonably necessary.

California Residents (CCPA) If you are a California resident, you have the right to:

• Know what personal information we collect, use, and share

• Request deletion of your personal information

• Opt out of the sale of your personal information (we do not sell personal data)

• Non-discrimination for exercising your privacy rights

EU/UK Residents (GDPR) If you are located in the European Union or United Kingdom, you have additional rights under the General Data Protection Regulation, including the right to data portability and the right to lodge a complaint with your local supervisory authority. Our lawful basis for processing your data is performance of a contract, legitimate business interest, and where applicable, your explicit consent.

To exercise any of your privacy rights, contact us at hello@melapopaesthetics.com or (469) 359-1824.

22. DATA BREACH NOTIFICATION

In the event of a data breach that affects your personal information, we will notify affected individuals in accordance with:

• Georgia law: O.C.G.A. 10-1-910 et seq., requiring notification within a reasonable time

• Texas law: Tex. Bus. & Com. Code 521.053, requiring notification as expeditiously as possible and no later than 60 days after discovery of the breach

Notifications will be provided via email or written notice to the address on file.

23. DATA RETENTION

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Health records are retained in accordance with applicable Georgia and Texas state law. You may request deletion of your data at any time, subject to any legal retention requirements.

24. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security and are not liable for unauthorized access resulting from circumstances beyond our reasonable control.

25. COOKIES

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Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You may adjust your browser settings to refuse cookies, though doing so may affect the functionality of certain features on our site.

26. CONTACT US

For questions, concerns, or requests related to these Terms or your privacy rights, please contact us:

Melapop Aesthetics & Wellness Email: hello@melapopaesthetics.com Phone: (469) 359-1824

Georgia Location: 1215 Eagles Landing Pkwy, Stockbridge, GA 30281 Texas Location: Houston, TX

By using our website or services, you acknowledge that you have read, understood, and agree to these Terms of Use and Privacy Policy. We recommend saving or printing a copy of this document for your records.