Refund Policy
Appointments & Clinical Services Address: 1215 Eagles Landing Pkwy, Stockbridge, GA 30281
Phone: (469) 359-1824 Email: hello@melapopaesthetics.com
SHIPPING POLICY
Product Orders & Shipping Address:
100 Postmaster Dr, McDonough, GA
Phone: (469) 359-1824 Email: support@melapopbeauty.com
PRODUCT SALES POLICY
All product sales are final. Due to the nature of our skincare, wellness, and beauty products, we are unable to accept returns or exchanges once a purchase has been completed.
RETURNS & EXCHANGES
We do not accept returns. All sales are considered final at the time of purchase.
In the rare event that a refund or exchange is approved at our sole discretion, the following terms apply:
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Refunds will be issued to the original card presented at the time of payment.
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Please allow 3 to 14 business days for your financial institution to process and post the refund to your account.
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We are not responsible for delays caused by your bank or card issuer.
Approved refunds or exchanges do not set a precedent for future requests and are granted on a case-by-case basis only.
SHIPPING POLICY
Processing Time All orders require 3 to 7 business days for processing before they are shipped. Processing time is separate from shipping transit time. Orders are not shipped on weekends or holidays.
Shipping Methods & Transit Time Orders are shipped via Ground or Priority shipping. Once shipped, packages typically arrive within 3 to 6 business days depending on your location and selected shipping method.
Estimated Delivery Timeline
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Order processing: 3 to 7 business days
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Shipping transit: 3 to 6 business days
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Estimated total: 6 to 13 business days from order date
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Shipping Issues We are not responsible for delays caused by the carrier, weather, or circumstances outside of our control. If your order is lost or significantly delayed, please contact us at support@melapopbeauty.com and we will do our best to assist you.
APPOINTMENT-BASED SERVICES
This policy covers product purchases only. Policies related to appointment cancellations, no-shows, and service refunds are governed separately by our Appointment & Service Agreement, which you will receive at the time of booking.
For appointment-related inquiries, contact us at hello@melapopaesthetics.com or call (469) 359-1824.
By completing a purchase with Melapop Aesthetics & Wellness, you acknowledge that you have read, understood, and agree to the terms of this policy.
MEMBERSHIP POLICY
Melapop Aesthetics & Wellness
MEMBERSHIP FEES
All membership fees are non-refundable. By enrolling in a Melapop Aesthetics & Wellness membership, you agree that charges are final and will not be reversed regardless of usage.
CANCELLATION POLICY
Members may cancel their membership at any time, provided the cancellation request is submitted at least 14 days before the next billing date.
For example: If your membership begins on the 1st of the month, your cancellation request must be submitted no later than the 14th of that same month. This allows you to complete the remainder of your current membership period without being charged for the following month.
Cancellation requests submitted after the 14-day cutoff will result in one final charge for the upcoming billing cycle. No refunds will be issued for that charge.
To cancel your membership, contact us at:
Email: hello@melapopaesthetics.com
Phone: (469) 359-1824
UNUSED SERVICES
Membership benefits and services do not roll over. Any unused services or credits expire at the end of each billing cycle and cannot be transferred to the following month, shared, or redeemed for cash.
Once your membership charge has been processed, that month's credits are available for your use for that billing period only. We do not issue refunds for unused credits. You may either use your membership credits before the cycle ends or forfeit them — the choice is yours, but no compensation will be issued either way.
MEMBERSHIP PAUSE
Members may pause their membership at any time by contacting our staff directly. Pauses cannot be processed online and must be handled by a team member.
To request a pause, please call us at (469) 359-1824. Once your pause is processed, billing will be temporarily suspended and membership benefits will be unavailable until the membership is reactivated.
Please note: We do not issue refunds for any portion of the current billing cycle at the time of your pause request. We encourage you to use any remaining credits before your pause takes effect.
FREQUENTLY ASKED QUESTIONS
Can I pause my membership? Yes. Please contact our staff directly to have your membership paused. Pauses must be processed by a team member and cannot be completed online. Call us at (469) 359-1824.
Do unused credits roll over? No. Unused membership credits expire at the end of each billing cycle and do not carry over to the following month.
Are membership fees refundable? No. All membership fees are non-refundable regardless of usage.
What happens if I cancel after my billing date? If your cancellation request is submitted after the 14-day cutoff, you will be charged for the following month. That charge is final and non-refundable. You will retain access to your membership benefits through the end of that billing cycle.
For questions about your membership, contact us at
(469) 359-1824.